Case study ◆ Business softwareIn-house product

WhatsApp CRM

A WhatsApp CRM that turns conversations into sales

In-house product: WhatsApp CRM
What we built: SaaS Products · Business Systems · Automation Solutions · Dashboards & Admin Panels
Stack: Next.js, Node.js, PostgreSQL, Redis, WhatsApp
What it does: Shared team inbox · AI assistant · Sales pipeline · Automations · Broadcasts · Analytics
Their mark

01 ◆ The challenge

The challenge

More than two billion people use WhatsApp, and plenty of businesses sell on it. But one phone, several staff and no record of who said what means leads go cold, customers wait, and nobody can see the pipeline.

02 ◆ What we did

What we did

A complete business platform built around the company’s WhatsApp line. The team works every conversation from one shared inbox. An AI assistant answers from the company’s own knowledge base, qualifies the lead and hands it to a person at the right moment. Contacts, tags, deals and tasks live in one CRM; trigger-based automations route new leads and send follow-ups; broadcasts go out in bulk with delivery and read tracking; and a dashboard shows management what is happening today. The screens shown use a demo workspace, not a customer’s data.